Loading... Please wait...

FAQs

For other questions or special orders, please use our Contact page for direct inquiries. You may also call  +1-800-397-8787 or fax us at  +1-302-380-4779.

WHAT ARE THE CHARACTERISTICS OF THE SILVER?


LIFETIME WARRANTIES


CAN YOU SEND ME A COLOR PRINT CATALOG?


HOW DO I CONTACT YOU FOR SPECIAL ORDERS OR SPECIAL REQUESTS?


HOW IS MY PERSONAL INFORMATION USED?


WHAT ARE MY PAYMENT OPTIONS?


CUSTOMS, DUTIES, AND TAXES


WHAT ARE MY SHIPPING OPTIONS?


DO YOU OFFER RUSH SERVICE?


HOW DO I CANCEL AN ORDER ONCE IT HAS BEEN SUBMITTED?


HOW CAN I CHECK THE STATUS OF MY ORDER, SPECIAL REQUEST, OR RETURN?


WHAT IS YOUR RETURN/EXCHANGE POLICY?